What Information We Collect
Canadian privacy legislation defines personal information broadly as information about “an identifiable individual” or as information that allows an individual to be identified.
Personal information that we may collect from you from time to time include:
- Your name;
- Email address;
- Your telephone number
Non-Personal Information may be collected throughout our website and we may set and access cookies on your computer. They are not intrusive and provide information on how we can improve our Services. This information includes:
- IP Address of your computer used to access our services;
- The time and date you access our servers;
- The website address, if any, that linked you to our Site;
- The website address, if any, you leave our website and travel to;
- Search engine search terms and advertising clicks;
- Other non-personally identifiable traffic data.
How to Update and Correct your Personal Information
Upon written request, subject to certain exceptions, DC Chiropractic will inform you of the existence, use, and disclosure of your personal information and will give you access to that information. Access requests should be sent to us.
How We Collect Information
There are several ways your information may be collected when you use our Services.
Communications That You Initiate With Us
At DC Chiropractic we do everything to provide you an exceptional experience overall. If you contact us through email, phone, social media, or by some other means (through our Services or Third Party Services) we may keep a record of your contact information and your correspondence to keep for later reference and to better serve you and to continually improve our service. When we send you email correspondence, we may track how frequently you open them and whether or not you are clicking through the links to better your email experiences with us.
Our clients are active across different platforms and services, both online and offline. When you interact with us on other services, we are not responsible for the information that Third Party Services use. Our Services do not currently link up or connect to an account with Third Party Services, however, we do operate on Third Party Services. We do not share your Personal Information with Third-Party Services. However, note that there may be links in our Site that may lead to Third Party Services.
How We Use Your Information
We collect your personal information to provide you with helpful and relevant information. From time to time, we may use your personal information for the following purposes:
- To understand your needs and preferences;
- To improve our website and user experience;
- To meet all legal and regulatory requirements;
There is always an option for you to opt-out of email correspondence or direct mail you receive messages from DC Chiropractic. In general, email correspondence from DC Chiropractic will have an “unsubscribe” option to provide for you an easy and simple way to stop receiving our correspondence. Unsubscribing will stop you from receiving most emails from DC Chiropractic except for emails relating to appointment reminders and any correspondence you initiate with us.
Behavioral Targeting / Re-Targeting
We also use Google Analytics to help us understand how our customers use the Site. Read more about how Google uses your Personal Information and you can opt-out of Google Analytics HERE.
DC Chiropractic sometimes hires other companies to perform certain business-related functions. For example, we may pass your Personal Data to our designated service providers in order to send newsletters, distribute marketing materials on our behalf, and maintain databases. If we employ another company to perform a function of this nature; we provide the company only with the information they need to perform their specific function. These companies are authorized to use your personal data only as necessary to provide these services to use. By engaging with our Site, you agree and consent to DC Chiropractic’s forwarding of your Personal Data to said third parties.
We may provide your Personal Information to our employees, contractors, agents, service providers, and designees (“Agents”) to enable them to perform certain services for us exclusively, including:
- Website-related services such as web hosting;
- Improvement of website-related services and features;
- Maintenance services;
- Distribution of advertisements and other marketing materials on our behalf.
How We Store Your Personal Information
Your personal information is stored in secured locations and on servers hosted by WP Engine. Data will be auto-deleted from the WP Engine every 30 days. If you choose to opt-in to our newsletter mailing list we use Mailchimp to store your email address in order to send you news about services, events, special offers & blog posts. For access to your personal information, please contact us at [email protected]
DC Chiropractic retains your non-personal information for as long as we will need to fulfill the purposes we have outlined in this policy and to best serve you. We may also retain the information for longer if it is required or permitted by applicable law.
European Union Users
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at [email protected]
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you through the Site, or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe to Canada and the United States.
Law Enforcement and Legal Disclosure
DC Chiropractic may disclose your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
Monday: 8am to 8pm
Tuesday: 8am to 8pm
Wednesday: 8am to 8pm
Thursday: 8am to 8pm
Friday: 8am to 3pm
Saturday: 9am to 3pm
*Clinicians hours may vary.